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Meet our administration team

The London Orthotic Consultancy has a terrific team of administrative staff who help ensure that everything runs smoothly. For our patients, clinicians and our clinics as a whole.

Members of the London Orthotic Consultancy team wearing green for Cerebral Palsy Awareness Day
  • Florence Wade Clinical Administrator

    Florence stepped into her role as Head of the Patient Administration Team at London Orthotic Consultancy in January 2024, bringing with her an impressive 13 years of experience across the leisure and health sectors. With her rich background, she effortlessly blends her talents to not only lead and support the administration team but also work closely with two of our senior clinicians.

    Her leadership and expertise are key to keeping everything running like clockwork, making her a vital part of the team. Outside of work, Florence is a passionate sports fan, especially when it comes to rugby and football, and can often be found cheering on her nephews from the sidelines.

    Specialist skills

    • Clinical administrator to Connor Mumford and Saeed Forghany
  • Magdalena Dworakowska Clinical Administrator

    Magda joined the LOC team in 2017, bringing her keen organisational skills and wealth of administrative expertise. With an MA in English Philology from Polonia University in Poland and a postgraduate year in criminal science, she has a sharp mind for detail and efficiency. Fluent in both English and Polish, Magda plays a key role in keeping director Sam Walmsley’s packed schedule running smoothly.

    Outside of work, she has a passion for baking and puts her skills to good use by organising bake sales for charity, proving she’s just as good at whipping up sweet treats as she is at keeping everything in order.

    Specialist skills

    • Clinical Administrator to Sam Walmsley
  • Emily Phillips Clinical Administrator

    Emily became part of the LOC family in April 2024, bringing with her a wealth of experience from the NHS Trauma and Orthopaedic department. She completed a Level 2 NVQ in Business and Administration while training in the Ophthalmology department at Kingston Hospital, giving her a strong foundation in medical administration.

    With a background in musical theatre and a love for all things Harry Potter, Emily’s energy and warmth shine through in everything she does. Her fantastic people skills make her a natural in her role, where she provides invaluable support to two of our senior clinicians while keeping communication and coordination across the team running smoothly.

    Specialist skills

    • Clinical administrator to Jack Choong and George Coles
  • Erin Bisset Clinical Administrator

    Erin joined LOC in July 2022, bringing a mix of management experience and a strong background in showroom sales. With her excellent people skills and attention to detail, she plays a key role in supporting two of our senior clinicians, ensuring everything runs smoothly for both staff and patients.

    Specialist skills

    • Clinical Administrator to Anna Courtney and Catherine Hendy
  • Beverley Marshall Reception manager and health and safety lead

    Beverley has been the friendly face of our reception since 2021, offering a warm welcome to patients and ensuring everything runs efficiently at the front desk. With extensive experience in healthcare environments, she is skilled in handling complex patient needs and answering queries with care. She has also taken on key administrative responsibilities, making her an indispensable part of our team.

  • Ana Barros Clinical Administrator

    Ana has been part of our team since 2012, bringing her warm and friendly approach to supporting both colleagues and patients. Originally from Spain, she first worked in the hospitality industry before joining LOC. Now back home, she continues to be a valued member of our team, providing full-time administrative support remotely.

    Specialist skills

    • Clinical Administrator
  • Diane Shapton Clinical Administrator

    Diane has been part of LOC since the very beginning, bringing a wealth of experience from her time as a medical secretary at Queen Mary’s Hospital. With over 20 years in the medical field, she has extensive knowledge of orthotic treatments, particularly for plagiocephaly and craniosynostosis.

    A natural organiser, Diane ensures each day runs smoothly for our team, playing a vital role in supporting both our clinicians and the families we care for. As a mom and grandmother, she brings warmth and empathy to her work, offering reassurance and understanding to parents navigating treatment for their little ones.

    Specialist skills

    • Clinical administrator to Saeed Hamid and Joanne Drake

Get in touch for a free online consultation

We’re happy to answer any questions you might have, with no commitment to proceed with treatment.

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